Institutional Strengthening of MFIs

The Institutional Strengthening Department is in charge of implementing responsible practices using a client-centric approach and developing strong internal systems within member MFIs in the areas of financial management, risk management and client-centric operations.

More specifically, the Department provides technical assistance to help member MFIs :

1. Identify clients' needs using a client-centric approach (market research, client satisfaction surveys, exit surveys, etc.), empower clients through financial education, and implement client protection principles;

2. Assess and improve their environmental performance, using the Green Index of the SPI4 tool;

3. Improve and monitor their risk management systems, through the development of a risk culture and specifi risk management tools (risk mapping, risk contingency plan, policies and procedures, check-lists, etc.);

4. Improve their governance bodies, train them on their roles and responsibilities, and provide technical assistance to MFIs engaged in transformation processes;

5. Strengthen their financial strategy and financial management capabilities, improve their reporting systems, and develop financial management tools.